Refund & Cancellation Policy
OMX Packers and Movers Refund Policy
Official Booking Terms & Refund Guidelines | Updated 2026
At OMX Packers and Movers, customer satisfaction and trust are our highest priorities. We understand that moving schedules may need to be adjusted or canceled due to emergencies or changing relocation timelines.
100% Risk-Free Advance Cancellation
Cancel your booking 48+ hours before the scheduled packing date and receive a 100% full refund with zero deduction!
1. Booking Cancellation Timeline & Refund Matrix
The eligible refund amount depends on how far in advance your cancellation request is received prior to the scheduled packing/loading time:
| Cancellation Request Timeframe | Eligible Refund Percentage | Refund Processing Window |
|---|---|---|
| 48 Hours or more prior to packing date | 100% Full Refund | 3 to 5 Working Days |
| 24 Hours to 48 Hours prior to packing date | 80% Refund (20% token fee) | 5 to 7 Working Days |
| Less than 24 Hours prior to packing date | 50% Refund (Labor mobilization fee) | 7 Working Days |
| After packing vehicle has arrived at venue | No Refund (Fuel & Transport cost) | N/A |
2. Refund Payment Modes & Settlement
All approved refunds are credited back directly to the original payment method used during booking (Bank Transfer, UPI, Credit Card, or Debit Card). Cash payments will be refunded via verified IMPS / UPI bank transfer.
3. How to Request Cancellation
To cancel your relocation booking or check refund status, please provide your Consignment/Quotation ID to our helpline team:
OMX Packers and Movers Customer Desk
HQ: House No 549, Gali 15, Ashok Vihar Phase 3, Gurgaon-122001